Privacy Policy

1

Introduction

Orbinit Tech LLC ("Orbinit Tech LLC," "we," "us," or "our") operates CancelZero ("CancelZero," the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, create an account, connect integrations such as Stripe, or otherwise use the Service.

By using CancelZero, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

2

Information we collect

We collect information in three broad categories: information you provide, information generated through your use of the Service, and information from third-party integrations you connect.

Account information: name, email address, authentication identifiers, and profile details provided when you register or update your account.
Billing information: subscription plan, billing status, and payment-related metadata processed by our payment provider. We do not store full payment card numbers on our servers.
Business configuration: Stripe API credentials (stored encrypted), webhook secrets, cancellation flow settings, widget branding, and other setup data you provide.
End-customer data: subscription and customer records imported from Stripe or received through webhooks, cancellation session events, feedback responses, and retention offer outcomes needed to operate churn and retention features.
Usage and technical data: log data, device and browser information, IP address, pages viewed, feature usage, and diagnostic information used to secure and improve the Service.
Communications: messages you send to us, including support requests sent to our legal or business email address.

3

How we use information

We use collected information to operate, maintain, and improve the Service, including:

Creating and administering your account.
Processing subscriptions and managing billing through our payment providers.
Connecting to Stripe and other integrations you authorize.
Running cancellation flows, analytics, churn detection, and retention reporting.
Providing customer support and responding to inquiries.
Monitoring performance, debugging issues, preventing fraud, and enforcing our Terms of Service.
Sending service-related notices, such as billing updates, security alerts, or material changes to our policies.

4

How we share information

We do not sell your personal information. We may share information only in the following circumstances:

Service providers: with vendors that help us operate the Service, such as hosting, authentication, payment processing, email delivery, and analytics providers, under contractual obligations to protect data.
Integrations you enable: when you connect Stripe or other third-party services, data is exchanged as necessary to provide the functionality you request.
Legal and safety: when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect rights, safety, and security.
Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.

5

Data retention

We retain information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

You may request deletion of your account by contacting us. Some information may be retained where required by law or for legitimate business purposes, such as billing records, security logs, or anonymized analytics.

6

Security

We implement administrative, technical, and organizational measures designed to protect information, including encryption of sensitive credentials such as Stripe API keys at rest.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7

Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing and request portability where applicable.

You can update account details through the Service where available, manage cookie preferences through your browser, and contact us to exercise privacy rights or ask questions about your data.

If you are a resident of certain U.S. states, you may have additional rights under applicable state privacy laws. We will respond to verified requests in accordance with applicable law.

8

International users

CancelZero is operated from the United States. If you access the Service from outside the United States, you understand that information may be processed and stored in the United States and other countries where we or our service providers operate.

9

Children's privacy

The Service is not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.

10

Third-party links and services

The Service may contain links to third-party websites or rely on third-party integrations. Their privacy practices are governed by their own policies. We encourage you to review the privacy policies of any third-party services you use with CancelZero.

11

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date at the top of this page. Material changes may also be communicated through the Service or by email where appropriate.

Your continued use of the Service after an update becomes effective constitutes acceptance of the revised Privacy Policy.

12

Contact us

If you have questions about this Privacy Policy or our data practices, contact Orbinit Tech LLC at hello@cancelzero.com or by mail at:

Orbinit Tech LLC 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States